This learning path provides sales representatives with tools and strategies to encourage renewals and ensure customer success after the sale of the Google Workspace for Education paid editions. Upon completing this learning path, learners will be able to support customers with assigning licenses, encourage the use of popular features, conduct a product usage review (PUR), and implement a comprehensive communication campaign to ensure regular renewals.

Google Workspace for Education: Renewals and customer success
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Video: Lessons learned from missed opportunities in ensuring customer success
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Job Aid: Ensure renewals and customer success
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Job Aid: Assign licenses
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Job Aid: Introduce popular features
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Job Aid: Run a product usage review (PUR)
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Job Aid: Implement a comprehensive renewals campaign
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Knowledge Check: Renewals and customer success